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CUSTOMER SERVICE MANAGER

28 SEPT 2011
BANGKOK Reference : V1075
130K - 150K anchitta@kticonsultants.com







DETAILS

Brief:

CUSTOMER SERVICE MANAGER required for a global client of ours whose primary business is FMCG to be based in Bangkok, Thailand. He will manage the subordinates and report to the company Sales Operational Heads.

Roles and Responsibilities:

  • Ensure service level and forecast accuracy and achieve sales targets.

  • Work with team and cross functional team to forecast and conduct joint demand forecast with customers.

  • Work with supply chain team on supply chain management.

  • Work with logistics team and transporter on monthly operations review.

  • Manage and reduce potential aging products.

  • Coordinate within team and work with accounting team on customer credit limit.

  • Work with customer on supply subject.

  • Coordinate with demand planning on stock allocation.

  • Ability to personally develop subordinates and improve their customer service skills.

  • Skill to analyze quality of cooperation and supports, Completion of own development plan and Feedback on customer service skills improvement


Skills and Requirements:

  • Bachelor – Master Degree in Business Administration or related fields
  • At least 5-7 years of experience in customer service, preferred in FMCG and at least 2 years in supervisory role

  • Experience with SAP is advantage

  • Good analytical and planning skills

  • Good relationship building and teamwork

  • Good negotiation and presentation skills

  • Initiative and flexible

  • Work well under pressure

  • Good command in both Thai & English

  • Computer literature in Microsoft Office

Competencies:
 
SETTING THE AGENDA

  • Decision Making 

  • Innovating 

  • Driving for Results 

TAKING OTHERS WITH YOU 

  • Creating an Inclusive Culture 

  • Building & Inspiring Others 

  • Collaborating & Influencing 

DOING IT THE RIGHT WAY

  • Acting with Integrity 

  • Inspiring Trust 

 PARTNERING WITH OUR CUSTOMERS

  • Building Winning Relationships 

  • Selling with Insights 

  • Communicating with Impact 

BUILDING THE PLAN

  • Understanding the Business 

  • Identifying Sales Opportunities 

  • Leveraging Financial Concepts 

MAKING IT HAPPEN

  • Negotiating Win-Win Solutions 

  • Executing Winning Sales Plans