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SERVICE OPERATION MANAGER – PAYMENT GATEWAY

10 Aug 2016
BANGKOK Reference : v1433
50 - 80K v1433@kticonsultants.com







DETAILS

Responsibilities:

  • Report to and assist the Operation Director for overall operation and service standard and procedure
  • Manage the service in conjunction with business and its partners to ensure satisfied support for customer business strategies.
  • Effectively communicate with both internal units and external partners
  • Manage partners’ requests and customer inquiries via phone, e-mail, social media and portal as well as to maintain good relationship with them on operation tasks
  • Monitor payment transactions and manage to solve the issue with basic solutions
  • Responsible for creating the operational guidebook to ensure work flow process for all payment channels, including other related documents for online business partners

Qualifications 

  • Bachelor’s degree or higher in Finance, Economics, MIS, or related fields.
  • Minimum 3 years of experiences in service operations in payment service providers or payment department with solid understanding of the industry, experience with banking industry in online payment function also welcome.
  • Strong skill in analyzing report, organizational skill and be able to multitask
  • Good command of English both speaking, writing
  • Computer literacy, especially Excel with ability to manage complex excel file