The General Manager has
overall responsibility for the sales and operations of a business centre. They
are clearly focused on
generating new sales, achieving and maintaining centre sales targets, whilst
and retaining existing
clients through the delivering of exceptional customer service. Ultimately, the
and services provided by
the General Manager and their team are what attract our clients to serviced
what makes them stay.
Generates profitable new
business within the local market in order to exceed set targets.
Manages the entire sales
cycle from lead/enquiry development, negotiation to close.
generates leads & effectively manages the pipeline generated through marketing.
Keeps abreast of the
local market by attending networking events and building strong channel
relationships with commercial brokers.
Responsible for recruiting, inducting, training, managing,
motivating, leading and developing a centre team.
Ensures that each Team Member is productive and providing the
wow service Regus expects.
Conducts meetings in order to brief the team on daily workflow,
prioritizing and delegating tothe centre team in order to meet deadlines and
Clear communication of centre performance on a regular basis and
setting individual targets and team objectives.
Accountability for Centre profitability, Centre performance and
the Centre’s success
Drives revenue for Regus by effectively and consistently
maximizing all service revenue.
Retains and develops existing client relationships that result
in new business leads and maximising client revenue potential.
Maximises retention and occupancy of the centre by retaining existing
clients and proactively managing the renewal and expansion process.
Ensures the centre team is delivering exceptional customer
service and client’s needs are handled effectively and efficiently.
Ensures front of house, housekeeping, health & safety,
visual and brand company standards are delivered and maintained representative
of a 5-star business.
Proven success in a business-to-business sales environment.
Experience of self-generation of new business leads coupled with
excellent account management skills.
Ability to manage and motivate teams to consistently deliver
Customer service focused at all times with the ability to remain
flexible and calm in high pressure or continually changing situations.
Strong organisational skills, including the ability to
prioritize, multi-task, and work effectively with minimal supervision.
Professional communication skills with experience of building
Previous P&L responsibility desirable.
Thorough knowledge of MS office; Word, Excel, PowerPoint and